System Work

Why the hat matters: answering questions with another question

Our role as a coach, not a consultant, often encouraged us to ask questions, even when answering our clients' own questions.

Listening should be active, not passive

What does active listening mean and what is the practical implementation of it?

Empathic Listening: The Make or Break in Building Trust

What role does empathetic listening play in conversation? And, how does it relate to trust?