During OKR Review, you are expected to score each of your Key Results that had been written down during the OKR Setup. There are 3 columns that need to be updated: Progress, Score, and Self-Assessment.
Before we talk about the difference between progress and score, there are 2 terms that you need to be aware of: expected outcome and actual outcome.
Expected and actual outcome
Progress and Score
Now, progress is measuring the actual outcome against the expected outcome. The range is in percentage (0 - 100%). In the example above, then the progress would be 60% (= 3/5 x 100%).
Score, on the other hand, measures two things respective to the actual outcome:
How much effort you put to get the outcome
The quality of the outcome
Thus, the score is more subjective than the progress, because it represents the individual’s thoughtful judgment. The range is from 0 - 10, unless stated otherwise by your manager. In the example above, if the individual felt she had put a lot of effort to secure the interviews but 2 candidates canceled last minute, then she might as well score herself 8.
At the end of the day, progress and score are only numbers. They don’t tell what happened or what needs to be improved. Thus, they need to be accompanied by self-assessment, in order to represent a more complete context. In the example above, the individual can write this as her self-assessment:
“I already secured 5 interviews with the candidates for Sales Manager. However, it just so happened that 2 canceled last minute on the D-day, citing personal reasons. I already contacted the replacement but they could only come next week.”
Want to find out more:
1/ If you're interested in articles like this, you might want to check out our writings on Medium. It covers a diverse topics of Product Management, People Operations, and everything in between.